Complaints
If you are not happy with how we have collected, used, disclosed, or otherwise handled your personal information, or if you tried to make a choice or exercise rights about your personal information and you are not happy with the outcome, you can make a complaint using this form, by calling us, or by emailing us at privacy@sterlingcheck.com. We commit to investigating and resolving all complaints we receive about privacy and data protection.
If you are still not satisfied, in some locations you may be able to complain to a regulatory or supervisory authority. See the table below for contact details.
Country | Authority |
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United Kingdom
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European Union
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Switzerland
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United States
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Canada
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Australia
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Singapore
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Hong Kong
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Philippines
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Malaysia
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Other countries
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Email us at privacy@sterlingcheck.com for more information |
Background check disputes
If you are a candidate, you have received the results of your background check, and you believe the results are incorrect, you can use the contact the information provided with the copy of your background check to request a dispute.
United States
Contact our dispute resolution team: 1-844.468.6522 | dispute.resolution@sterlingcheck.com.
Canada
Contact our candidate support team: 1-866.455.5671 | econsentsupport@sterlingbackcheck.ca.
Australia (ACIC national coordinated criminal history checks)
If you believe that the information returned on your police check is incorrect, please contact us at help@sterlingrisq.com or on (02) 9392 8866 for assistance.
Please note that the dispute process can take between four to 21 business days.
All other countries
Contact our privacy team using this form or by emailing privacy@sterlingcheck.com.
Global telephone numbers
We strongly recommend you contact us online or by email. This helps ensure your request will be directed to the right place, right away. If you prefer to reach us by telephone, please use the numbers in the table below to reach one of our representatives.
Country | Telephone Number |
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United States (Sterling)
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United States (Sterling Volunteers)
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United States (Sterling Identity)
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United States (Sterling Diligence)
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Canada
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United Kingdom
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Australia
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China
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Hong Kong SAR
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Singapore
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Philippines
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Malaysia
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India
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All other countries in Asia-Pacific
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All other countries in the Americas
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All other countries in Europe, the Middle East and Africa
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Responsible individuals
We have appointed individuals whose sole responsibility is the protection of personal information and compliance with privacy or data protection laws. If you cannot or do not want to use the forms and resources above, you are always welcome to contact the responsible individual for your region at privacy@sterlingcheck.com. These are the job titles of the responsible individuals:
Europe, Middle East, and Africa: Data Protection Officer (EMEA)
Americas and Asia-Pacific: Global Head of Privacy
Privacy Contact Form
Please complete this form to exercise your privacy rights. If you have difficulty using this form, you can email us at privacy@sterlingcheck.com. You can also contact us by postal mail or by telephone, but by using this form or our email address your request will be handled more quickly and efficiently.
Information you enter on this form will be used only for the purposes of responding to your inquiry. It will be stored in the United States and Canada for a maximum of seven years for audit purposes and to respond to any future claims or inquiries relating to your request.